DSET's post-order gateway products support necessary ordering activities to add new customers to your network; changes or trouble administration.

ezTroubleAdmin

ezTroubleAdmin gateway to provide end-to-end, seamless data exchange of a trouble ticket reported by a Service Provider for a Out-Of-Service or Impaired Service condition, or a problem detected in the Service Provider’s system. This offers providers the ability to share data across different networks and resolve service problems quickly and economically. ezTroubleAdmin integration can also support many other front-end TMS/OSS system provide and support trouble reporting functionality.

In addition to entering new trouble tickets, the front-end OSS is used for reviewing and updating the status of trouble tickets, as well as for authorizing billable activities, closures, and cancellations.

Essentially, the DSET ezTroubleAdmin Gateway has three main components for initiating and managing trouble tickets – (1) Web Portal, (2) Gateway Module, and (3) Database Module.

After a trouble ticket is entered into the provider’s TMS/OSS, it is electronically routed to the trading partner specified by the provider through the ezTroubleAdmin Gateway.

The following are the features of ezTroubleAdmin Gateway:

• Handles new trouble-ticket creation requests.
• Updates information in the Database with the data from the OSS or trading partner.
• Sends the trouble ticket to the respective trading partner.
• Manages the states of the trouble ticket throughout its life cycle.
• Transmit status or update messages to the trading partner.
• Stores the state of all active trouble tickets.
• Keeps the history of updates (changes) within a trouble ticket.
• Archives all previous and inactive trouble tickets.