DSET understands the economic and time constraints faced by today's providers of telecom services. Daily pressure associated with processing number port requests, access services, directory listings, IP services and other provisioning measures are intense. Organizations can benefit from solutions which can reduce errors as well as improve time associated with service delivery.
Trouble Care Solution
Although telephone service is very reliable, problems do occur - and carriers as well as customers want problems corrected as quickly as possible. This aspect of post-order customer care is facilitated by DSET’s ezTroubleAdmin gateway, which automates the flow of trouble-ticket data between CLECs and the incumbent local exchange carriers (ILECs) or interexchange carriers (IXCs) with which they interconnect.
Automating the exchange of such data expedites the resolution of problems that affect a CLEC’s customers but which may be caused by some failure in a trading partner’s systems or facilities.
Without the assistance of a system such as ezTroubleAdmin, dealing with service problems in the new telecom environment can be unnecessarily complex and costly. Currently, most providers must manually exchange trouble information for circuits, facilities, network elements, and related systems with their trading partners. This method of communication is labor intensive, inefficient, and expensive. The alternative is electronic bonding via DSET’s ezTroubleAdmin gateway, which enables interconnection with multiple trading partners in real time - a much better way to do business for CLECs and their trading partners. To find out more about this feature or schedule a demo contact sales@dset.com.
To automate trouble reporting DSET delivers the following solutions: