Program Management

When you purchase a DSET software solution, you'll work with one of our highly experienced Program Managers who will be your single post-sales point of contact. The Program Manager has overall responsibility for the implementation of DSET products, as well as for the successful completion of inter-operability testing.

More specifically, the Program Manager is responsible for program planning and monitoring. Program planning includes:

• Defining work requirements, which encompasses all of the tasks that must be accomplished by the customer
  as well as DSET to install, test, or configure our products
  
  
• Defining the necessary DSET and customer resources
  
  
• Developing and maintaining project schedules
  
  
• Developing and maintaining risk and dependency matrixes
  
  
• Providing a list of third-party software to be acquired and installed by the customer prior to the installation of DSET products
  
  

Program monitoring includes:

• Tracking progress against the project plan and milestones
  
  
• Identifying and analyzing problems and issues impacting the project plan
  
  
• Assisting with the satisfactory resolution of issues related to DSET products
  
  
• Preparing weekly project status reports as appropriate
  
  
• Conducting monthly program reviews with customers as appropriate.